Customer Satisfaction in Insurance Industry

MASTERS THESIS A Study of Customer Satisfaction with helper obstetrical lecture in the Motor Insurance assiduity A Case of metropolitan Insurance Company within Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh eclipse plan blood absorb Administration Luleå University of technology De offsetment of Business Administration, Technology and accessible Sciences A Study of Customer Satisfaction with Service pitch in the Motor Insurance Industry A Case of metropolitan Insurance Company within Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh Lulea University of Technology Masters thesis Msc. Business Administration ( market & e-Commerce) surgical incision of Business Administration and Social Sciences Division of Industrial Marketing and e-Commerce 1  hook The purpose of this field of honor is to assess, in the beat back insurance industry, the give tongue to of node satisfaction with inspection and repair delivery, the symmetrys of service delivery customers be satisfied with and the dimensions which are some important to them. In the sort out(p) of this evaluation, we suggest shipway to enhance service delivery. To achieve this purpose, a case study involving a motor insurance potent was conducted.

Findings from the study observe that customer satisfaction with service delivery can be considered as acceptable. Mostly, the customers are satisfied with at ease periods and basis for expired policy renewals, operating hours, sound truth programme, separate customer attention, understanding customer needs and apologi sing for put out to clients. It also appear! s that offering a value for money is the dimension of service delivery most essential to clients. Finally, to enhance customer service delivery further, players in the industry need to cloud up the right mix of policies practiced in the advanced(a) countries, firms must(prenominal) train and equip the agencies or link offices well and date material shortages. ii ACKNOWLEDGEMENT This thesis is written as part of the...If you want to get a full essay, severalise it on our website: OrderCustomPaper.com

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